Privacy Policy

Last updated: 9/12/25

This Privacy Policy explains how Anchara Method (“we”, “us”, “our”) collects, uses, stores and protects your personal information when you visit anchara.co.uk, complete our online assessments, join our coaching programmes, or interact with us in any other way.

We are committed to protecting your privacy and complying with the UK GDPR, EU GDPR (where applicable), and the Data Protection Act 2018.

1. Who We Are

Anchara Method
hello@ancharamethod.co.uk

We act as the Data Controller for all personal data collected through our website, coaching systems and communication channels.

2. What Data We Collect

We may collect and process the following categories of personal data:

A. Information you provide directly

  • Name
  • Email address
  • Phone number
  • Date of birth (optional)
  • Emergency contact information
  • Health and fitness information relevant to coaching
  • Running history, performance data and assessment responses
  • Payment and billing details (handled securely by third-party processors)
  • Content of messages or forms you send to us

B. Coaching-related data

When you use our coaching services, we may process:

  • Training data from Garmin, Apple Health, Strava or third-party integrations
  • Session notes, progress reviews and training history
  • Uploaded videos or files for form analysis
  • Questionnaire results (Typeform, Practice Better)

C. Technical & usage data

  • IP address
  • Device type and browser
  • Interaction data (pages visited, clicks, time on site)
  • Cookies and tracking data (see Section 10)

3. How We Use Your Data

We process your data for the following purposes:

A. To provide you with coaching services

  • Delivering personalised training plans
  • Analysing performance data and progress
  • Communicating with you about your programme
  • Booking sessions, calls, or consultations
  • Account creation within Practice Better or similar platforms

B. To operate and improve our business

  • Managing bookings and payments
  • Sending service updates
  • Internal analytics and performance review

C. Marketing communications (only with consent)

  • Newsletters
  • Launch updates
  • Coaching opportunities
  • Special offers

You can opt out of marketing at any time.

We rely on one or more of the following lawful bases:

  • Consent — e.g., when you sign up for our mailing list or complete the Runner Profile Assessment.
  • Contract — processing necessary to provide coaching or respond to enquiries.
  • Legitimate Interests — improving website experience, preventing fraud, managing operations.
  • Legal Obligation — storing tax or financial records.

5. Sharing Your Data

We only share your data with trusted processors essential for delivering our services, such as:

  • Practice Better (coaching platform & training delivery)
  • Stripe (payments)
  • ActiveCampaign (CRM, email automations)
  • Typeform (assessments & forms)
  • Google Workspace (email & storage)
  • Zoom (video coaching sessions)

These providers process data on our behalf and comply with GDPR requirements.

We never sell your data.

6. International Transfers

Some of our third-party providers may store data outside the UK or EU.
When this occurs, transfers are protected through:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions
  • Other recognised safeguards

We ensure all partners meet GDPR-level protection.

7. Data Retention

We retain personal data only for as long as necessary:

  • Coaching data: up to 6 years after your last interaction (for legal/financial compliance)
  • Email marketing data: until you unsubscribe
  • Assessment and enquiry data: 24 months

You can ask us to delete your data sooner (see Your Rights).

8. Your Rights Under GDPR

You have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete information
  • Request deletion (“right to be forgotten”)
  • Restrict processing
  • Object to processing (including marketing)
  • Data portability
  • Withdraw consent at any time

To exercise any rights, contact:
hello@ancharamethod.co.uk

9. Children’s Data

We do not knowingly collect data from individuals under 16 without parental consent.

If you believe we hold such data without consent, please contact us immediately.

10. Cookies & Tracking

Our website uses cookies to:

  • Improve functionality
  • Enable analytics
  • Remember preferences
  • Support marketing (e.g., Meta Pixel, Google Analytics)

You can manage or disable cookies through your browser settings.

A detailed Cookie Policy can be provided if required.

11. Security Measures

We protect your data using:

  • Encrypted storage and secure servers
  • Access control and authentication
  • Regular security reviews
  • GDPR-compliant third-party processors

However, no online system is 100% secure, so we encourage strong personal data practices on your side.

12. Payments

Payments are handled by Stripe.

We do not store full payment card details on our servers.

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.

14. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on this page.

15. Contact Us

For questions, data requests, or GDPR enquiries:

Anchara Method
hello@anchara.co.uk

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